Nicola Bidwell

International University of Management, Namibia

Temporal Marginalisation by Ride-sharing Platforms

Tensions emerge when algorithms designed to match supply and demand, such as on-demand service platforms, do not account for the way time is differential. Automated on-demand services contribute to, and normalise, temporal orders that marginalise ‘just-in-time’ workers. This talk considers how platforms for ride-sharing can undermine the work of drivers when they do not support mutual, transient awareness of different temporalities, drawing on our work in India and Namibia in the context of other literature.

Julie Hui

University of Michigan School of Information, USA

Watched, but Moving: Negotiating Gendered Mechanisms of Control in Gig Work

Women gig workers are impacted by algorithmic and non-algorithmic control practices in the context of home service platforms in Bangalore. Control is enacted through location tracking, communication monitoring, customer ratings, among many other practices commonly deployed by gig work platforms. However, these mechanisms of control impact workers' lives in myriad ways beyond just the conditions of work. Women workers negotiate their identities and sense of agency through the visibility afforded by platform control. We question, How do platform control mechanisms reinforce or challenge entrenched socio-cultural structures? How do women gig workers negotiate platform control in ways that enhance personal agency?

Naveen Bagalkot

Srishti Manipal Institute of Art, Design & Technology, India

Nervo Verdezoto

School of Computer Science and Informatics, Cardiff University, UK

The Invisible Work of Maintenance: Challenges and Implications for the Future of Frontline Health Work

As per the imagination of the future embedded in the National Digital Health Blueprint, the health workers in India are seen as data-collectors and content-distributors. As we begin to imagine the ‘Future of Health Work’, it is important to pause and really understand how this work happens, bringing new sociocultural and technical insights to system design. Based on a case study of frontline health workers in Karnataka (South India), we describe how Frontline Health workers often act as invisible “maintainers” of community health infrastructures, caring for themselves and the community. We discuss the implications of what kind of futures we can imagine in community health.

Carlos Toxtli

West Virginia University, USA

Designing A.I. for the Workers powering our A.I.

The A.I. industry has powered a futuristic reality of self-driving cars and voice assistants to help us with almost any need. However, this industry has also created systematic challenges. For instance, while it has created new labor platforms for improving machine learning algorithms, several workers on these platforms are earning less than minimum wage. In this talk, I will discuss not only how A.I. can benefit from crowd workers, but also how crowd workers can be benefitted from A.I. to improve their wages, well-being, and work.